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TERMS & CONDITIONS

These Terms and Conditions apply to all Fully Independent Travel (FIT) bookings. Some sections of this can be at variance with the generic Terms & Conditions printed in our brochure or available online. The Terms and Conditions given here apply to your specific booking.

Bookings

Bookings can be made through our friendly reservation staff, or by visiting your local travel agent or travel wholesaler. For best selection and availability, it is recommended tours be booked as far in advance as possible. Currency: Our prices are based in Canadian dollars (CAD). We are happy to offer pricing on any of our packages, tours or programs in either Canadian or US dollars. Simply ask your consultant at time of initial enquiry to provide you with a quote in the currency that works for you.

Inclusions and Exclusions: Ask your Travel Consultant or Anderson Vacations about what is included and what is not included on your tour if you are in any doubt.

Price Guarantee

The tour prices listed on our website are based on currency exchange rates trading on August 1st, 2022. If a price is listed in US Dollars, it will be clearly mentioned as such. Prices are based on costs and exchange rates as of August 1st, 2022. Should these currency exchange rates change significantly it may be necessary to add a surcharge to the price of your tour. However, no surcharge will be made with respect to the exchange rate changes 60 days prior to departure and full payment has been received by Anderson Vacations.

Deposit/Final Payment Policies

A non-refundable deposit of $500 per person is required at the time of booking to secure your reservation. Final payment is required 60 days prior to departure. If a reservation is made within 60 days of the departure date, full payment is required at the time of booking. All final payments are preferred to be made by direct bank deposit, wire transfer, E-transfer, or by cheque. Payments made by these means may qualify you for a price reduction. Ask your consultant about your eligibility. Some tours that include services operated by other organizations may require a larger deposit; Adventures Canada, Rocky Mountaineer, Via Rail, and other third-party service providers have a deposit and final payment terms different from our standard requirements. These will be passed on to you and discussed with you at the time of your initial booking.

Final Payment by Credit Card

We need a completed, dated, and signed credit card waiver form signed on file prior to any credit card payment of more than $500 person being processed. This will be sent out to you as soon as you have advised that you will be paying by credit card. Once this form is completed and returned, we will be able to process your payment.   

Changes to Reservations

If you wish to change your AFTER YOUR BOOKING HAS BEEN CONFIRMED we will do our utmost to satisfy your request. A service charge of $50.00 per change will be levied to cover extra administrative and communication costs. Upgrades will be charged at the rate of the upgrade. Separate supplier change fees may apply depending on the arrangements booked. Any third-party supplier change fees will be passed on to you and any difference in fares, costs and prices will be added to your invoice in addition to the Change Fee mentioned earlier.

Cancellations, Refunds, and Transfers

1)  Cancelling a tour before final payment (61+ days): your deposit is non-refundable. We strongly suggest that you have comprehensive travel insurance in place to cover any financial losses should you need to cancel for unforeseen reasons.

2)  Cancel a tour after final payment, and before 30 days prior to departure (60-30 days): a future travel credit will be offered for all payments received, that can be used towards any Anderson Vacations tour departing within the following 12 months. Cancellation fees and non-refundable payments made to other travel service providers, if any, will be deducted. These are typically third-party non-refundable payments made to hotels, railways, and other travel services by Anderson Vacations to secure travel arrangements on the client's behalf.

3)  Cancel a tour within 30 days of departure (29-0): No refunds or travel credits will be given. We strongly suggest that you have comprehensive travel insurance in place to cover any financial losses should you need to cancel for unforeseen reasons.

Additional cancellation terms applicable to all tours: Should you need to cancel your trip, you (or your authorized travel agent) must notify us in writing by e-mail immediately. Insurable risks may be covered under your trip cancellation insurance policy if purchased. We are not able to grant partial refunds for any unused trip arrangements like voluntarily missed meals, sightseeing, transport, etc. after the trip has commenced, or any refunds to trip members who do not complete any portion of the itinerary for any reason. All air tickets are fully non-refundable and valid only for the flight(s) indicated.

Please note

Some suppliers’ cancellation policies can vary, including cruise lines and rail products for example. You will be responsible for all additional cancellation fees imposed by such suppliers over and above the Anderson Vacations cancellation fees. These cancellation fees are required to offset booking, communication, and administrative charges which have already been incurred by us, suppliers and your travel agent. Cancellation fees imposed by suppliers and travel agents are beyond our control and you should check with your travel agent regarding what cancellation fees may be applicable. Regrettably cancellation charges cannot be waived. There will be no exceptions. No refunds on unused services after departure from the original city. Cancellation insurance is recommended on all packages to avoid penalties.

Travel Insurance

Anderson Vacations STRONGLY RECOMMENDS adequate travel insurance to all persons travelling to all destinations. Travel insurance can be purchased to cover penalties in the event a customer needs to cancel or change their travel plans due to unforeseen circumstances. Travel insurance can also provide medical and emergency assistance protection during travel, as well as loss and delay coverage. Visit your travel agent, travel wholesaler, or call one of our insurance specialists for more details. If you, the traveller/s, do not carry comprehensive travel insurance, including all hospital and medical emergency and evacuation-related expenses, and show us proof of that, then you will need to sign a waiver form releasing Anderson Vacations and its agents from all liabilities that are travel interruption, cancellation, and medical related. These will all be the client/traveller’s responsibilities. No refunds for unused travel arrangements will be provided in the case of any medical emergency. 

Visas/Passports

Holding valid travel documents is the responsibility of the traveller. A passport valid for six months beyond date of travel is required for entry into Canada and Alaska. Visa-exempt foreign nationals are expected to have an Electronic Travel Authorization (ETA) to fly to or transit through Canada. If you request an ETA you can apply for this online. Please discuss this with your travel agent or one of our specialists at time of booking.

Documentation

Travel vouchers, tickets, departure details and supplier addresses will be provided as part of our final tour documentation. All documentation is sent electronically. These are tickets and as good as cash. Lost vouchers will require a $50.00 processing fee to resend.

Responsibilities

Anderson Vacations acts only as an agent for the owners and contractors providing transportation, accommodation or other services and is not responsible or liable for any loss, damage or injury, delay or accident due to an act of default of any company engaged in providing service included in these packages. The right is reserved to decline or accept any person requesting a travel package or to refuse to retain a member of a group or individual travel program. Scheduled changes may occur. Anderson Vacations management reserves the right to make any adjustments in plans which may be necessitated due to situations not under our control.

Force Majeure

Anderson Vacations is not responsible for any additional costs, claims, losses, damages, expenses, delays or loss of enjoyment of any nature or kind whatsoever resulting from any events caused by circumstances not under our or our suppliers’ reasonable control. This includes but is not limited to weather, strikes, cancelled or delayed transportation, labour disputes, riots, blockades, health pandemics, wars, terrorist attacks, earthquakes or restraints imposed by government authorities.

IMPORTANT: These Terms and Conditions apply to all Escorted Tour bookings. By agreeing to pay the initial booking deposit it is understood that you have read and agree to the Terms and Conditions below. If you do not agree with these Terms and Conditions, please let your Travel Agent or us know in writing within 5 business days of your making the initial booking deposit and request for cancellation and a refund of your booking deposit. After 5 days, it is understood that you have read and agree to the Terms and Conditions and your deposit will no longer be refundable.

Bookings Terms and Conditions

Bookings can be made through our friendly reservation staff, or with your travel agent of choice. For the best selection and availability, it is recommended tours be booked as far in advance as possible. The prices for all tours are based in Canadian or US Dollars (CAD or US Dollars). Your tour price is based on your country of residency. If you are located outside of Canada, your pricing will generally be in United States Dollar (USD). Please advise the location of your residence address at the time of booking.

Price Guarantee

The tour prices listed on our website are based on currency exchange rates trading on August 1st, 2022. If a price is listed in US Dollars, it will be clearly mentioned as such. Prices are based on costs and exchange rates as of August 1st, 2022. Should these currency exchange rates change significantly it may be necessary to add a surcharge onto the price of your tour. However, no surcharge will be made in respect to the exchange rate changes at 60 days prior to departure and full payment has been received by Anderson Vacations.

Guaranteed Departures

If the tour is not a guaranteed departure and we need to cancel due to insufficient enrolment, we will do our best to find an alternative tour for you. If this is not acceptable, all payment made will be refunded in full and will constitute full settlement. We will not be responsible for any expenses incurred, such as visas, independently purchased airfare, or any other compensation. Notice of cancellation due to insufficient enrolment in any program will be given approximately 60 days prior to departure.

Special Note for Escorted Tours

We pride ourselves on providing “a small group experience.” If we have fewer than 10 participants on the departure of a scheduled tour we will offer a “small-group surcharge” to ensure that the tour runs as scheduled. This fee, which is up to 15% of the of the tour, will be offered to you as an option to continue operating the tour and not having to cancel the departure. This fee will cover the costs associated with handling a smaller group. Notice of will be given approximately 45 days prior to departure.

Deposit and Final Payment Policy

A non-refundable deposit of $500 per person is required at the time of booking to secure your reservation. Final payment is required 60 days prior to departure. If a reservation is made within 60 days of the departure date, full payment is required at the time of booking. All final payments are preferred to be made by direct bank deposit, wire transfer, E-transfer, or by cheque. Payments made by these means, automatically qualify your for a price reduction. Some tours that include services operated by other organizations may require a larger deposit; Adventures Canada, Rocky Mountaineer, Via Rail, and other third-party service providers have deposit and final payment terms different from our standard requirements. These will be passed on to you and discussed with you at the time of your initial booking.

Final Payment Discount

Please note that if the full amount of final payment is made by one our preferred methods of payments by direct bank deposit, wire transfer, E-transfer, or by cheque, then you will be entitled to a price reduction of $150 per person. Ask your consultant about your eligibility.

Final Payments made by Credit Card

We need a completed, dated, and signed credit card waiver form signed on file prior to any credit card payment of more than $500 person being processed. This will be sent out to you as soon as you have advised that you will be paying by credit card. Once this form is completed and returned, we will be able to process your payment.

Cancellation Policy

1) Cancel of a tour before final payment (61+ days): your deposit is non-refundable. We strongly suggest that you have comprehensive travel insurance in place to cover any financial losses should you need to cancel for unforeseen reasons.

2) Cancel of a tour after final payment, and before 30 days prior to departure (60-30 days): a future travel credit will be offered for all payments received, that can be used towards any Anderson Vacations tour departing within the following 12 months. Cancellation fees and non-refundable payments made to other travel service providers, if any, will be deducted. These are typically third-party non-refundable payments made to hotels, railways, and other travel services by Anderson Vacations to secure travel arrangements on the client's behalf.

3) Cancel of a tour within 30 days of departure (29-0): No refunds or travel credits will be given. We strongly suggest that you have comprehensive travel insurance in place to cover any financial losses should you need to cancel for unforeseen reasons.

Additional Cancellation Terms applicable to all tours

Should you need to cancel your trip, you (or your authorized travel agent) must notify us in writing by e-mail immediately. Insurable risks may be covered under your trip cancellation insurance policy, if purchased. We are not able to grant partial refunds for any unused trip arrangements like voluntarily missed meals, sightseeing, transport, etc. after the trip has commenced, or any refunds to trip members who do not complete any portion of the itinerary for any reason. All air tickets are fully non-refundable and valid only for the flight(s) indicated.

Twin Share Terms and Conditions

If you are a single (solo) traveller, you can choose to pay a Single Supplement and have the guarantee of your own room throughout the tour. If willing and open to share with a co-traveller of the same gender, our Twin Share option is available on most tours where you can share a room with another same gender traveller. In this case, you will not be charged the Single Supplement.

Force Majeure

Anderson Vacations is not responsible for any additional costs, claims, losses, damages, expenses, delays, or loss of enjoyment of any nature or kind whatsoever resulting from any events caused by circumstances not under our or our suppliers’ reasonable control. This includes but is not limited to weather, strikes, cancelled or delayed transportation, fuel surcharges, labour disputes, riots, blockades, wars, health pandemics, terrorist attacks, earthquakes or restraints imposed by government authorities. We may cancel departures if forced to do so by circumstances of what is commonly referred to as force majeure. If cancellation occurs within the 60-day period, we will offer to postpone your trip to another similar departure within 12 months of the original tour start date; or, if circumstances do not permit, an alternative will be offered at that time of notice. We will not be responsible for costs associated with re-issuance or extension of visas, airline change fees, or for any compensation. We strongly recommend that all travellers purchase trip cancellation insurance, either through Anderson Vacations or elsewhere, as this may provide coverage under such circumstances.

Please note

Some suppliers’ cancellation policies can vary, including cruise lines and rail companies. You will be responsible for all additional cancellation fees imposed by such providers of service over and above the Anderson Vacations cancellation fees. These cancellation fees are required to offset booking, communication, and administrative charges which have already been incurred by us, suppliers and your travel agent. Cancellation fees imposed by suppliers and travel agents are beyond our control and you should check with your travel agent regarding what cancellation fees may be applicable. Regrettably cancellation charges cannot be waived. There will be no exceptions. No refunds on unused services after departure from the original city. Travel Health, Cancellation and Interruption insurance is strongly recommended to avoid financial losses.

Itinerary Changes

Our tours are planned 1-2 years in advance and occasionally the program may need to be adjusted, or schedule changes may occur. Anderson Vacations reserves the right to make such adjustments in the program as may be necessitated due to circumstances beyond our control before or during the tour for the overall safety, comfort, and enjoyment of our travellers. Any changes made to the itinerary will be communicated to all passengers affected by the change in advance of the departure of the tour.

Changes to Reservations

If you wish to change your booking to a different tour within 60 days of departure, we will do our utmost to satisfy your request. A service charge of $50.00 per change will be levied to cover administrative and communication costs. Upgrades will be charged at the rate of the upgrade. Separate supplier change fees may apply depending on the arrangements booked. Any supplier change fees will be passed on to the client.

Travel Insurance

Anderson Vacations STRONGLY RECOMMENDS adequate and comprehensive travel insurance to all persons travelling to all destinations. Travel insurance can be purchased to cover penalties in the event you need to cancel or change your travel plans due to unforeseen circumstances. Travel insurance can also provide medical and emergency assistance protection during travel, as well as loss and delay coverage. Visit your travel agent or call one of our insurance specialists for details. If you do not carry travel insurance, all medical expenses, and losses due to weather and unforeseen changes are entirely your responsibility. No refunds for unused or changed travel arrangements will be provided in these circumstances.

Inclusions and Exclusions

Ask your consultant about what is included and what is not included on your tour if you are in any doubt.

Visas/Passports

Holding valid travel documents is the responsibility of the traveller. A passport valid for six months beyond date of travel is required for entry into Canada and Alaska. Visa-exempt foreign nationals are expected to have an Electronic Travel Authorization (eTA) to fly to or transit through Canada. If you request an eTA you can apply for this online. Please discuss this with your travel agent or one of our specialists at time of booking.

Documentation

Travel vouchers, hotel names, tickets, and other details as necessary will be provided as part of our final tour documentation. Many of these documents are generally provided only to your Tour Leader if you are travelling as a Group, and not to you individually. All documentation is sent out electronically. Lost vouchers and documents will require a $50.00 processing fee to resend.

Responsibilities

Anderson Vacations acts only as an agent for the owners and contractors providing transportation, accommodation or other services and is not responsible or liable for any loss, damage or injury, delay, or accident due to an act of default of any company engaged in providing services included in these packages. The right is reserved to decline or accept any person requesting a travel package or to refuse to retain a member of a group or individual travel program. Scheduled changes may occur. Anderson Vacations management reserves the right to make any adjustments in plans which may be necessitated due to situations not under our control.

Ask your Travel Consultant or Anderson Vacations about what is included and what is not included on your tour if you are in any doubt.

CLASSIC TOURS

The style our travellers have enjoyed for over 20 years, these tours feature inclusive itineraries to popular destinations including the 'must see' sites and attractions. Led by an expert Tour Leader, you will enjoy comfortable accommodation, and coach transport throughout the journey.

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TOURS OF DISTINCTION

These tours are defined by their incomparably unique itineraries, featuring 'off the beaten path' destinations and immersive experiences. An intimate group size allows us to stay in smaller, centrally located, unique and boutique style inns, lodges and hotels, utilize traditional local transportation and dive deep into each destination's local culture and traditions.

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INDEPENDENT TRAVEL

These tours are defined by their incomparably unique itineraries, featuring 'off the beaten path' destinations and immersive experiences. An intimate group size allows us to stay in smaller, centrally located, unique and boutique style inns, lodges and hotels, utilize traditional local transportation and dive deep into each destination's local culture and traditions.

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INDEPENDENT TRIPS

These tours are defined by their incomparably unique itineraries, featuring 'off the beaten path' destinations and immersive experiences. An intimate group size allows us to stay in smaller, centrally located, unique and boutique style inns, lodges and hotels, utilize traditional local transportation and dive deep into each destination's local culture and traditions.

Click Icon to Read More.